Returns Policy

Return Eligibility

At Kangaroo & Co, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 5 days of receiving your item.

To be eligible for a return, the item must be unused, unwashed, and in its original condition with all tags still attached. Items that show signs of wear or damage caused by the customer may not qualify for a return.

Return Request Process

To request a return, customers must submit a request using the Contact Us form available on our website within 5 days of delivery.

When submitting your request, please include your order number and a short explanation of the reason for the return. Our team will review the request and provide further instructions if the return is approved.

For general inquiries, you may also reach us at support.kangarooco@gmail.com.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery using the Contact Us form on our website.

Please include your order number and clear photos of the issue so our support team can review the case and provide an appropriate resolution.

Refund Process

Once the returned item has been received and inspected, we will notify you regarding the status of your refund. If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account depending on your payment provider.

Non-Returnable Items

Items that are worn, washed, damaged after delivery, or returned after the 5-day return window may not qualify for a refund. All returned products must meet the conditions mentioned in this policy.

Contact Us

If you have any questions regarding our Returns & Refund Policy, please contact our support team through the Contact Us page on our website.

Support Email: support.kangarooco@gmail.com

Our team aims to respond within 24 hours on business days.